About Min Ramla

1. What products does Min Ramla offer?

Min Ramla currently offers a refined collection of thobe fabrics, carefully chosen to celebrate the beauty and tradition of Saudi heritage. We are continuously expanding our range to include more authentic products that honor our culture.

2. Where are your products sourced from?

Our products are sourced from trusted artisans and suppliers who uphold the rich traditions of Saudi Arabia. We also proudly work with top-tier partners in the United Kingdom and Italy, known for their world-class craftsmanship and fabric quality. Each piece is selected with great care to ensure it reflects the authenticity, beauty, and excellence that define Min Ramla.

3. What does "Min Ramla" mean?
Min Ramla is an Arabic phrase meaning "from the sand." It reflects a poetic connection to the land, drawing inspiration from the timeless beauty of the desert - its purity, depth, and quiet strength. The name embodies our commitment to cultural authenticity, rooted in heritage yet reimagined through a modern lens of elegance.

4. Where are you located?
We are proudly based in Riyadh, Saudi Arabia, serving customers across the GCC region with dedication and passion.

Orders & Payments

5. What payment methods do you accept?
We accept all payment methods to provide a smooth, safe, and convenient checkout experience.

6. Can I modify or cancel my order after placing it?
Orders are processed promptly after confirmation. If you need to make changes or cancel, please contact us immediately at "info@minramla.com". We will do our best to assist you.

7. Do you offer discounts or promotions?
Yes. Join the Min Ramla Club to receive exclusive offers, early access to new collections, and curated updates tailored to our community. It’s our way of welcoming you into the heart of Min Ramla.

Shipping & Delivery

8. Where do you ship?
We currently ship to Saudi Arabia and the GCC countries, bringing our products to customers throughout the region.

9. What are your shipping options?
We offer reliable standard and expedited shipping options. Depending on your location, orders typically arrive within 2 to 5 business days. We aim to deliver your Min Ramla experience promptly and with care.

10. Can I track my order?
Yes. After your order ships, you’ll receive a tracking number by email to follow your shipment's journey.

Returns & Exchanges

11. What is your return policy?
We want you to be fully satisfied with your purchase. Please visit our website’s dedicated return section for full details on how to initiate a return or refund request.

12. How can I initiate a return or exchange?
Simply contact our customer support at "info@minramla.com" with your order details. We will guide you through the process quickly and easily.

Account & Privacy

13. Do I need an account to shop?
No, you can shop as a guest. Creating an account allows you to track orders, save preferences, and enjoy a more personalized experience.

14. Is my personal information secure?
Absolutely. We prioritize your privacy and use advanced encryption to protect your information. Your data is never shared with third parties.

Customer Support

15. How can I contact customer support?
We’re here to help! Reach out anytime at "info@minramla.com", and our team will assist you promptly. You can also contact our team directly via WhatsApp using the chat button at the bottom right of the page.